Terms of Service

PRIME ESSENCE LLC ("Company", "we", "us") provides the Sulenai website and application (collectively, the "Service"). These Terms of Service ("Terms") form a binding agreement between you ("User", "you") and the Company.

IMPORTANT NOTICE: THESE TERMS CONTAIN DISCLAIMERS THAT THE SERVICE IS NOT MEDICAL OR EMERGENCY CARE, AND A DISPUTE RESOLUTION SECTION THAT MAY REQUIRE BINDING ARBITRATION AND WAIVE CLASS ACTIONS WHERE PERMITTED. PLEASE READ CAREFULLY.

1. ACCEPTANCE OF THE AGREEMENT

By creating an account, purchasing a subscription, accessing, downloading, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (the "Privacy Policy"), which is incorporated by reference and available at /privacy. If you do not agree, do not use the Service.

1.1 No Reliance on Marketing Statements; No Duty Created

NO RELIANCE ON MARKETING STATEMENTS. YOU AGREE THAT ANY STATEMENTS IN MARKETING MATERIALS, PRODUCT DESCRIPTIONS, BLOGS, FAQs, INVESTOR/STRATEGY MATERIALS, OR OTHER NON-CONTRACTUAL CONTENT (INCLUDING REFERENCES TO "CRISIS PROTOCOLS," "SAFETY," "BEING WITH YOU," "NOT LETTING YOU GO," "DETECTING CRISIS," OR SIMILAR LANGUAGE) ARE GENERAL DESCRIPTIONS AND DO NOT CREATE ANY DUTY OF CARE, OBLIGATION TO MONITOR, OR GUARANTEE OF SAFETY. SUCH MATERIALS ARE NOT PART OF THIS AGREEMENT AND YOU MAY NOT RELY ON THEM AS MEDICAL, PSYCHOLOGICAL, OR EMERGENCY ADVICE.

1.2 Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice through the Service or by email. Your continued use after changes become effective constitutes acceptance of the updated Terms.

2. MEDICAL DISCLAIMER (CRITICAL)

2.1 Not a medical device or medical service

SULENAI IS AN ARTIFICIAL INTELLIGENCE EXPERIENCE DESIGNED FOR EDUCATIONAL, ENTERTAINMENT, AND GENERAL WELLNESS PURPOSES ONLY. IT IS NOT A MEDICAL DEVICE, HOSPITAL, MEDICAL CLINIC, OR LICENSED THERAPIST. THE SERVICE IS NOT CLEARED OR APPROVED BY THE U.S. FDA FOR ANY MEDICAL PURPOSE.

2.2 No doctor-patient / therapist-client relationship; no HIPAA privilege

YOUR USE OF THE SERVICE DOES NOT CREATE A DOCTOR-PATIENT, THERAPIST-CLIENT, OR FIDUCIARY RELATIONSHIP. COMMUNICATIONS WITH THE SERVICE ARE NOT PRIVILEGED MEDICAL COMMUNICATIONS AND ARE NOT PROTECTED BY HIPAA IN THE SAME MANNER AS COMMUNICATIONS WITH A LICENSED PROVIDER.

2.3 No diagnosis or treatment

THE SERVICE CANNOT AND DOES NOT DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE, MENTAL HEALTH CONDITION, OR PHYSICAL AILMENT. AI OUTPUT IS INFORMATIONAL ONLY AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

2.4 No emergency services; crisis protocol limitations

THE SERVICE IS NOT EQUIPPED TO HANDLE CRISES AND DOES NOT PROVIDE EMERGENCY SERVICES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, HAVING THOUGHTS OF SUICIDE, OR CONSIDERING HARMING YOURSELF OR OTHERS, YOU MUST IMMEDIATELY CALL YOUR LOCAL EMERGENCY NUMBER, GO TO THE NEAREST EMERGENCY ROOM, OR CONTACT A CERTIFIED CRISIS CENTER. THE SERVICE CANNOT INTERVENE, CONTACT AUTHORITIES, OR DISPATCH HELP.

2.5 No monitoring; no duty to respond

WE DO NOT MONITOR USER CONTENT OR COMMUNICATIONS IN REAL TIME AND ARE NOT OBLIGATED TO REVIEW, FLAG, OR RESPOND TO ANY CONTENT INDICATING RISK OF SELF HARM OR HARM TO OTHERS. ANY SAFETY RELATED PROMPTS, WARNINGS, OR RESOURCES MAY BE DELAYED, INCOMPLETE, OR INCORRECT.

2.6 No reliance; assumption of risk

YOU MUST NOT RELY ON THE SERVICE FOR EMERGENCY ASSISTANCE OR FOR DECISIONS THAT COULD AFFECT YOUR HEALTH, SAFETY, OR WELL BEING. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK.

3. ARTIFICIAL INTELLIGENCE DISCLAIMER & LIMITATIONS (CRITICAL)

3.1 Experimental, non-deterministic technology

The Service uses Large Language Models (LLMs) and other automated systems that are novel, experimental, and rapidly evolving. Outputs are non-deterministic and may differ for similar inputs.

3.2 AI hallucinations; no accuracy guarantee

AI SYSTEMS ARE PRONE TO "HALLUCINATIONS" AND CAN CONFIDENTLY PRODUCE FALSE, MISLEADING, OR NONSENSICAL INFORMATION. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, OR USEFULNESS OF ANY OUTPUT.

3.3 Emotional distress and psychological harm

YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICE MAY CAUSE EMOTIONAL DISTRESS. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF AI OUTPUT, INCLUDING ANY DISTRESS, MISINTERPRETATION, OR PSYCHOLOGICAL HARM.

3.4 Dream interpretation and symbolic analysis

Dream interpretations, symbolism, and similar content are speculative and for general wellness purposes only. They are not clinical assessments or diagnoses and must not be used as a basis for medical, legal, or safety decisions.

3.5 Safety features are not guarantees

The Service may include safety-related prompts, resources, or "check-ins." Such features are intended solely to encourage you to seek appropriate professional help and do not constitute medical advice, crisis intervention, or a guarantee of safety. The Service may fail to detect risk, may misclassify content, or may provide resources that are incomplete or not applicable to your location.

3.6 Probabilistic inferences (for example safety or personalization signals)

The Service may use algorithms or heuristics to infer emotional states, "defense mechanisms," topics, or safety-related signals. These are probabilistic guesses and may be factually incorrect or psychologically inappropriate for your situation. You agree to treat such outputs as hypothetical prompts for reflection, not as definitive assessments.

3.7 Educational use of psychological frameworks (not clinical services)

References to psychological frameworks or methodologies (including CBT, IFS, somatic approaches, "shadow work," "trauma work," or similar terms) are used solely for educational and self-exploration purposes. The Service may simulate a conversational style inspired by such frameworks, but it does not provide psychotherapy or the practice of medicine or psychology.

4. ELIGIBILITY AND ACCOUNT SECURITY

4.1 Adults only

The Service is strictly limited to users who are at least 18 years old (or the age of majority in their jurisdiction). By using the Service, you represent and warrant that you meet this requirement.

4.2 Account credentials

You are responsible for maintaining the security of your login credentials and for all activities under your account. Notify us promptly of any unauthorized access.

5. SUBSCRIPTION, BILLING, TRIALS, CANCELLATION, AND TAXES

5.1 Subscription plans

Sulenai offers subscription plans that grant access to premium features. Pricing and plan terms are displayed at the point of purchase.

5.2 Payments and processors

Payments are processed by third party payment processors (for example Stripe) and, where applicable, app stores (Apple App Store, Google Play). We do not store full payment card numbers. Your relationship with those providers is governed by their terms in addition to these Terms.

5.3 Automatic renewal

By selecting a subscription, you authorize recurring charges for the applicable subscription fee plus any applicable taxes. Your subscription renews until you cancel.

5.4 Promotions and introductory discounts

We may offer promotions, introductory discounts, or limited time pricing (for example a one time discount on the first billing period). Promotions may be subject to eligibility limits (for example once per account), expiration dates, and anti abuse rules. We may suspend or revoke a promotion in case of suspected fraud, misuse, or violation of these Terms, to the extent permitted by applicable law.

5.5 Cancellation

You may cancel at any time via the Service settings or, where you subscribed through an app store, through your Apple ID or Google Play subscription settings. Cancellation stops the next auto-renewal charge; you retain access through the end of your prepaid period.

5.6 No refunds; chargebacks

EXCEPT WHERE REQUIRED BY APPLICABLE LAW, ALL FEES ARE NON-REFUNDABLE AND WE DO NOT PROVIDE REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. UNAUTHORIZED OR FRAUDULENT CHARGEBACKS MAY RESULT IN SUSPENSION OR TERMINATION OF YOUR ACCOUNT. NOTHING IN THESE TERMS LIMITS NON-WAIVABLE CONSUMER RIGHTS THAT APPLY TO YOU.

5.7 Taxes

You are responsible for any applicable taxes (for example sales tax, VAT, GST, or similar consumption taxes), which may be added based on your billing location. For billing reference, our Tax ID is EIN: 98-1904990.

5.8 Promotions, discount codes, and affiliate codes

We may offer promotional codes, discount codes, or affiliate codes. Codes may have conditions, expiration dates, and limits (for example one per user or one per billing account). We may suspend codes in case of abuse or fraud.

6. INTELLECTUAL PROPERTY AND CONTENT RIGHTS

6.1 Ownership of the Service

The Service, including software, design, trademarks, and content provided by us, is owned by the Company and its licensors and is protected by intellectual property laws.

6.2 Your inputs; license to operate

You retain ownership of the content you submit ("User Inputs" or "User Content"). By submitting User Inputs, you grant the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, and display such User Inputs solely for the purpose of operating, maintaining, improving (as described in Section 7), and securing the Service.

6.3 AI output ownership

To the extent permitted by law, the Company assigns to you its right, title, and interest in the specific AI Outputs generated from your User Inputs. You acknowledge that other users may generate similar outputs and you have no exclusive claim to such recurring content.

6.4 Feedback

If you submit feedback or suggestions, you grant the Company an unrestricted, perpetual, irrevocable, worldwide license to use them without compensation.

7. PRIVACY, DATA USE, AND TRAINING

Your use of the Service is subject to our Privacy Policy. Please review it carefully.

7.1 Model improvement; opt-out

We may use de-identified and/or aggregated data to improve and fine-tune our systems, subject to your settings and applicable law. Where available, you may opt out of certain improvement uses via Service settings.

7.2 De-identified vs anonymized

"De-identified" or "aggregated" data means data processed to remove direct identifiers and reduce the risk of re-identification, but it may not be irreversible in all circumstances. "Anonymized" data means data that cannot reasonably be linked back to you. We do not promise that all model improvement uses are anonymization in the strictest sense.

7.3 Sensitive data and training defaults (maximum protection)

SENSITIVE CONTENT (INCLUDING DREAM ENTRIES, JOURNAL CONTENT, TRAUMA-RELATED CONTENT, OR CRISIS-RELATED CONTENT) IS NOT USED TO TRAIN OR FINE-TUNE MODELS UNLESS YOU EXPLICITLY OPT IN (WHERE SUCH SETTING IS AVAILABLE) AND WHERE PERMITTED BY APPLICABLE LAW. IF YOU DO NOT OPT IN, WE WILL NOT USE SUCH SENSITIVE CONTENT FOR TRAINING PURPOSES.

8. PROHIBITED CONDUCT

You agree not to use the Service to:

Violate any applicable law or regulation.
Generate content that encourages self-harm, violence, terrorism, or illegal acts.
Generate sexually explicit material or non-consensual sexual content.
Attempt to "jailbreak," reverse engineer, or bypass safety systems.
Scrape, harvest, or extract data for the purpose of training third party AI models.
Upload malware, attempt unauthorized access, or disrupt the Service.
Impersonate any person or misrepresent affiliation.

9. THIRD PARTY SERVICES

The Service may integrate with third party services (for example payment processors, email delivery providers, hosting providers, analytics, or AI model providers). Third party services are governed by their own terms and practices. We are not responsible for third party services beyond what is required by applicable law.

10. TERMINATION AND SUSPENSION

We may suspend or terminate access at any time if we believe you violated these Terms, if necessary to protect the Service, other users, or the Company, or to comply with legal obligations. You may stop using the Service at any time.

11. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS MEMBERS, MANAGERS, EMPLOYEES, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE OR AI OUTPUT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE COMPANY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) 100 UNITED STATES DOLLARS ($100.00).

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless PRIME ESSENCE LLC and its officers, directors, employees, and agents from and against claims, damages, obligations, losses, liabilities, costs, and expenses (including attorneys' fees) arising from your use of the Service, your User Inputs, your reliance on AI Output, or your violation of these Terms.

14. DISPUTE RESOLUTION: BINDING ARBITRATION & CLASS ACTION WAIVER

14.1 Agreement to arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as provided in Section 14.3, and except where prohibited by applicable law.

14.1A Delegation; arbitrability

To the fullest extent permitted by law, the arbitrator (and not any court) shall have exclusive authority to resolve disputes relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part is void or voidable.

14.2 Location and procedure

Unless otherwise required by applicable law, arbitration will take place in Cheyenne, Wyoming, and will be conducted by a single neutral arbitrator.

14.3 Small claims; injunctive relief

Either party may bring an individual action in small claims court if the claim qualifies. Either party may seek injunctive or equitable relief in a court of competent jurisdiction for alleged infringement or misuse of intellectual property or unauthorized access to the Service.

14.4 Class action waiver

YOU AND PRIME ESSENCE LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

14.5 Batch arbitration

To the extent permitted by law and AAA rules, if 25 or more substantially similar demands for arbitration are filed, the parties agree to use a batching process to increase efficiency and reduce costs, including bellwether proceedings where appropriate.

14.6 Time limit to bring claims

To the extent permitted by law, any claim must be brought within one (1) year after the claim arose, otherwise it is permanently barred.

14.7 Opt-out right

You may opt out of arbitration by sending an email to contact@sulenai.com within thirty (30) days of first accepting these Terms, with your name, account email, and a clear statement that you wish to opt out. Opting out does not affect any other provisions.

15. ACCEPTANCE MECHANICS (CLICKWRAP)

You agree that these Terms may be accepted electronically, including by clicking an "I Agree" checkbox or similar mechanism. The Company may maintain records of acceptance (for example date/time, account identifier, device, or IP information) to demonstrate assent.

16. GOVERNING LAW AND VENUE (WYOMING)

These Terms shall be governed by and construed in accordance with the internal laws of the State of Wyoming, United States, without regard to conflict of law principles, except where mandatory consumer protection law in your country requires otherwise.

For any dispute not subject to arbitration, you agree to exclusive venue in the federal courts of the United States or the courts of the State of Wyoming located in Laramie County, Wyoming, and you waive any objection to jurisdiction and venue, except where prohibited by applicable law.

17. INTERNATIONAL USERS (EU/EEA & UK)

The Service is operated from the United States. If you access the Service from the EU/EEA/UK, you do so on your own initiative. Nothing in these Terms deprives you of mandatory consumer protections that cannot be waived under your local law.

18. EU, EEA, UK, AND OTHER CONSUMER RIGHTS

If you are a consumer in the EU, EEA, or the United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days. Digital services and digital content may have special rules.

If we provide immediate access to the Service during a withdrawal period, we may request your express consent to begin performance immediately, and your acknowledgement that you may lose the right of withdrawal once the service is fully performed, as required by applicable law. Where required by law, if you withdraw after performance has begun, you may owe a proportionate amount for the service provided up to the time of withdrawal.

19. EXPORT CONTROLS AND SANCTIONS

You may not use the Service if you are located in a country subject to comprehensive United States sanctions, or if you are on a United States restricted party list, to the extent applicable law prohibits providing the Service to you.

20. SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms is found unenforceable, that provision will be limited to the minimum extent necessary so that the remaining provisions remain in full force. These Terms and the Privacy Policy constitute the entire agreement between you and PRIME ESSENCE LLC regarding the Service.

21. CONTACT INFORMATION

PRIME ESSENCE LLC
927 Main St #300
Evanston, WY 82930
United States

Tax ID (EIN): 98-1904990

Email: contact@sulenai.com

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